Frequently Asked Questions (FAQ)
Account related
1. Can I change my username?
2. Can I change my password?
3. I forgot my password / username. Help!
4. How do I delete / terminate / cancel my account in JB?
5. I have registered with JB, but I have not received the activation email.
6. I can’t log into JB even with my correct name and password.
7. My account has been suspended! What happened?
8. I have changed my email address. How do I update my account?
JB patron related
1. What is a JB patron?
2. What is the difference between a normal JB member and a JB patron member?
3. Can I transfer my JB patron membership to another member?
4. How can I subscribe to JB patron membership?
5. How do I know if my JB patron membership is still valid?
6. I have recently signed up for JB Patron membership. Is the billing recurrent? If so, how can I cancel it?
7. My JB Patron membership is expiring and I want to renew it. How can do so?
8. How do I know when my JB Patron membership expires?
Personals related
1. I can’t view personals even though I am logged in.
2. How do I stop receiving pinches & messages notification emails?
3. I have been granted access to a member’s ivault, but I can’t access it.
4. Why are there some pictures marked private in the members
5. I have updated my profile information, but the changes are not updated on JB.
6. How do Pinches work?
7. What is iVault access?
8. I notice that I can upload my pictures in both “photos” and “ivault” in my profile. What is the difference?
9. What does it mean when my photos are marked as “public” or “private”?
10. How do I make my photos private?
11. Some of my “friends” have disappeared from my Friend’s list.
12. Why am I not receiving messages?
13. Why am I not receiving Pinches?
14. How can I be featured on the front page of the Personals?
15. I am receiving spam from another JB member. What can I do?
16. How can I see other people’s private pictures?
17. How can I see other people’s iVault pictures?
18. Why is the user to whom I am attempting to send a message or pinch unable to accept my message or pinch?
19. I am unable to send messages to a user whose inbox is full. Can you assist me?
20. How do I block a member from messaging me?
21. I counted 57 messages in my mailbox, but the inbox states that I am using up only 49 messages. Is there an error?
JB points related
1. What are JB Points for?
2. How do I earn JB Points?
3. I have completed my profile and uploaded a picture. However, I still have not received my JB points as stated. Why?
4. I have referred my friends to JB using the “share with friends” feature. However, my points history shows that I have not received the JB points for the referral. Why?
5. I have uploaded a news article / blog / movie review. However, my points history shows that I have not received the JB points for the upload. Why?
6. I have uploaded a picture / video in the gallery. However I have not received the JB points for the upload. Why?
7. I have linked JB to my personal website and have submitted my website’s URL. However I have not received the JB points for the link. Why?
8. I have reported a bug found on JB, but I have not received the JB points for the bug report. Why?
9. Can I transfer my JB points to another JB account?
10. How do I become a JB top friends?
11. What does being a JB top friend mean?
12. I am unable to comment on photos / videos in the gallery. Why?
13. Why does my JB rank and JB points decrease? I clearly remember I had more points the previous day!
Picture & Video Gallery related
1. I am trying to upload a picture to the gallery, but it is not working!
2. I am trying to upload a video to the gallery, but it is not working!
3. One of the photos in the gallery is a picture of me and I want it removed.
4. I can’t view the picture gallery, even though I am logged in.
5. When I try to view a picture in the picture gallery, I am prompted to earn more points or sign up as a JB patron. Why?
6. I have uploaded some pictures to the gallery, but they were all rejected by the moderator. Why?
Others
1. I am interested in exchanging links. How do I do that?
2. I am interested in advertising on Justin Benedick.com. How do I get more details?
3. This site is cool & I would like to feature / review / promote it.
4. Why are there so many bugs in the website?
5. I have this great idea for JustinBenedick.com that I would love to share.
Answers
Account related
1. Can I change my username?
Your username may not be changed. If you wish to have a different username, you will need to sign up for a new account. As every account requires a unique email address, you may wish to terminate your existing account, if you wish to register the new account under the same email address.
2. Can I change my password?
Your password & email can be changed by accessing your settings under My Account.
3. I forgot my password / username. Help!
No worries. Just click on the link below the login panel for help. We will send you a reminder email to get you back on Justin Benedick.
4. How do I delete / terminate / cancel my account in JB?
Just drop us an email, and I will terminate your account for you.
5. I have registered with JB, but I have not received the activation email.
Please check:
1. Your email spam folder. The activation email could be inside.
2. Your email address was entered correctly during registration. If not, please register again.
3. Your email account mailbox is not full. If so, please clear your mail and register again.
If you still fail to receive the account activation email, simply drop us an email and I will help you out. Email justinbenedick@gmail.com . Please note that due to the volume of emails I receive, I may miss out your email. So if you don’t receive a reply from us within 3 days, feel free to drop another email. Thanks.
6. I can’t log into JB even with my correct name and password.
Please close all internet browser windows, clear cookies and cache on your computer, and log into Justin Benedick.com again.
7. My account has been suspended! What happened?
Oh my. You probably have been doing something naughty which violates our term of use. However, if you feel it is an error, please contact us.
8. I have changed my email address. How do I update my account?
Your password & email can be changed by accessing your settings under My Account.
JB patron related
1. What is a JB patron?
JB Patrons is the premium membership of Justin Benedick.com. JB Patrons enjoy a host of privileges, compared to normal registered users. JB patrons get to:
· View unlimited user personals and gallery pictures .
· Gain access to private photos of other users.
· Get your profile featured on our personals page.
· Send up to 150 pinches and messages a day.
· Store up to 200 pinches and messages.
· Upload up to 25 photos in your profile.
For more information on JB patrons membership, please refer to http://www.justinbenedick.com/benefit.php
2. What is the difference between a normal JB member and a JB patron member?
JB Patrons enjoy a host of privileges compared to normal registered users. Please see the previous question.
For the full list of benefits, please refer to http://www.justinbenedick.com/benefit.php
3. Can I transfer my JB patron membership to another member?
Your JB Patron membership is not transferable. However, you may wish to purchase our JB patron membership for another Justin Benedick user.
4. How can I subscribe to JB patron membership?
You can sign up for JB Patrons here.
5. How do I know if my JB patron membership is still valid?
JB Patrons have the blue JB Patron icon in their control panel when they log in.
When you first sign up for JB patron members, ccBill (our payment provider) will also inform you of the validity period of the membership.
6. I have recently signed up for JB Patron membership. Is the billing recurrent? If so, how can I cancel it?
I personally hate those invisible recurring bills. As such, JB Patron membership is not a recurring bill.
7. My JB Patron membership is expiring and I want to renew it. How can do so?
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